These Terms of Service govern your use of launderall.ca and services provided by LaunderAll (“we,” “us,” “our”). By using our website or booking a pickup, you agree to these terms.

Service overview
We provide laundry pickup and delivery services and related cleaning services as described on our website.

Scheduling & access
Customers are responsible for providing accurate pickup/delivery details and ensuring reasonable access to the pickup location.

Customer responsibilities
You agree to:

• Provide accurate contact information
• Inform us about special instructions (delicates, stains, allergies)
• Remove valuables from pockets (cash, jewelry, electronics)
• Separate items that require special handling when possible

Care and liability
We take reasonable care in handling items. However:

• We are not responsible for normal wear and tear, manufacturer defects, or damage caused by pre-existing conditions.
• We are not responsible for items left in pockets.
• If an issue occurs, you must contact us within [e.g., 48 hours] of delivery.

Payments
Payment terms, pricing, and any applicable taxes will be shown or confirmed before service completion. Non-payment may result in service refusal.

Cancellations
To cancel or reschedule, please contact us as early as possible. Same-day changes may be subject to availability or a service fee.

Website use
You may not misuse the website, attempt unauthorized access, or interfere with its operation.

Changes
We may update these terms periodically. Continued use of the service means you accept the updated terms.